Frequently Asked Questions
Expertly crafted eyewear since 1915. We're here to help you find your perfect frame.
How do I determine my MOSCOT frame size?
Most MOSCOT frames are available in multiple sizes. You can find the size engraved on the inside temple arm, typically consisting of lens width, bridge width, and temple length in millimeters. For a perfect fit, we recommend visiting a MOSCOT Shop or using our virtual try-on tool.
What is your return policy for prescription eyewear?
Since prescription lenses are custom-made to your specific needs, they are non-refundable. However, we offer a one-time lens exchange if there is a prescription issue within 30 days. Non-prescription frames can be returned within 10 days of delivery in their original condition.
Do you offer international shipping?
Yes, MOSCOT ships worldwide. International shipping rates and delivery times vary by destination. Please note that duties and taxes are calculated at checkout for most countries to ensure a seamless delivery process.
Can I have my MOSCOT frames adjusted?
Absolutely. If your frames feel too tight or loose, you can visit any MOSCOT Shop for a complimentary adjustment. If you are not near a location, any local optical professional can typically perform minor adjustments to ensure the perfect fit.
What materials are MOSCOT frames made from?
Our frames are handcrafted using the highest quality materials, including Italian acetate, metal, and real hardware. Each frame undergoes rigorous quality control in our New York City labs to ensure it meets our century-old standards.
How should I clean and care for my eyewear?
To maintain your frames, rinse them with lukewarm water and a drop of mild dish soap, then dry with a clean MOSCOT microfiber cloth. Avoid using paper towels or clothing, as these can scratch the lenses and coatings.